Privacy policy

Privacy Policy

Last updated: 24 May 2026

This Privacy Policy describes how Titan ("Titan", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use, or make a purchase from our store or otherwise communicate with us (collectively, the "Services"). Titan operates from Dubai, United Arab Emirates, and our store is powered by Shopify. By using the Services, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

We collect personal information that you provide to us and information collected automatically when you use the Services, including:

  • Contact details such as your name, billing address, shipping address, phone number, and email address.
  • Order and payment information such as the products you view or purchase, transaction details, and payment confirmation. Payment card details are processed securely by our payment providers and are not stored by us.
  • Account information such as your username, password, and saved preferences.
  • Communications such as the information you include when you contact our customer care team.
  • Device and usage information such as your IP address, browser type, and how you interact with the Services, collected through cookies and similar technologies.

How We Use Your Information

  • Process and fulfil your orders, arrange delivery, and handle returns or exchanges;
  • Create and manage your account and provide customer support;
  • Send you transactional messages and, where you have consented, marketing communications about Titan products and offers;
  • Personalise and improve the Services and our product range;
  • Detect and prevent fraud, secure our Services, and protect our customers; and
  • Comply with applicable laws of the United Arab Emirates and respond to lawful requests from authorities.

How We Share Your Information

We may share your personal information with Shopify and other service providers who help us operate the store (such as payment processing, delivery, analytics, and customer support); business and marketing partners, where permitted; parties to whom you ask us to disclose information; and authorities or other parties where required to comply with the law, enforce our terms, or protect our rights. We do not sell your personal information.

International Transfers

Your information may be stored and processed outside the United Arab Emirates, including by Shopify and our service providers. Where we transfer personal information across borders, we take steps to ensure it is protected in accordance with applicable data protection laws, including the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).

Cookies

We use cookies and similar technologies to operate the store, remember your preferences, analyse traffic, and support marketing. You can control cookies through your browser settings, though disabling them may affect how the Services function.

Data Retention and Security

We retain your personal information for as long as necessary to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. We use reasonable technical and organisational measures to protect your information, although no method of transmission or storage is completely secure.

Your Rights

Subject to applicable law, you may have the right to access, correct, or delete your personal information, object to or restrict certain processing, and withdraw consent for marketing at any time. To exercise these rights, please contact us using the details below. You can unsubscribe from marketing emails at any time using the link in those emails.

Children's Privacy

The Services are not directed to children, and we do not knowingly collect personal information from anyone under the age of 18. If you believe a child has provided us with personal information, please contact us so we can delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. We will post the revised policy on this page and update the "Last updated" date above.

Contact Us

Titan Building A1, Dubai Digital Park, Dubai Silicon Oasis Dubai, United Arab Emirates Email: support@escapeplan.ae